1. Processing times

Orders are typically processed within 1-5 business days after payment confirmation. During peak seasons or promotions, processing times may be extended, but we will do our best to keep you informed of any delays.

2. Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and your delivery location. We offer standard and expedited shipping options. Culturist Co may also provide free shipping promotions, so be sure to check for any ongoing offers.

3. Shipping Methods

We partner with reliable carriers to ensure your order is delivered safely and on time. You can choose from the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-3 business days.

Please note that these are estimated delivery times, and actual delivery may vary based on your location and external factors. Culturist Co is not Liable for shipping delays.

4. International Shipping

Culturist Co currently ships to select international destinations. International shipping rates and delivery times vary. Customers are responsible for any customs duties, taxes, or fees incurred during international shipping.

5. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order through the carrier's website using this tracking number.

6. Undeliverable or Returned Packages

Please ensure that your shipping address is accurate. If a package is undeliverable due to an incorrect address provided by the customer or if the package is returned to us, additional shipping fees may apply for re-shipment.

7. Lost or Stolen Packages

Culturist Co is not responsible for lost or stolen packages. Please ensure that someone is available to receive the package at the provided shipping address or consider using a secure delivery location.

8. Wholesale/Bulk orders 

Customer is responsible for all fees associated with retuned freight, once material is received at Culturist Co headquarters and inspected, 25% restock fee will be debited from total refund amount

 

8. Contact Us

If you have any questions or concerns about your order or our shipping policy, please contact our customer support team at support@theculturistco.com

Culturist Co reserves the right to update or modify this shipping policy at any time. Changes will be effective immediately upon posting to the website.

Thank you for shopping with Culturist Co!

 

Returns Policy

Welcome to Culturist Co! We appreciate your business and want to ensure your satisfaction with our products. Please read our returns policy carefully to understand how returns are handled.

1. Returns and Exchanges

We want you to love your Culturist Co purchase. If you are not completely satisfied with your order, we accept returns or exchanges within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be unused, in its original packaging, and in the same condition as received.

2. How to Initiate a Return or Exchange

To initiate a return or exchange, please follow these steps:

• Contact our customer support team at support@theculturistco.com within 30 days of receiving your order.
• Provide your order number, the name of the item(s) you wish to return or exchange, and a brief explanation of the reason for the return.
• Our customer support team will provide you with instructions on how to return the item(s).

3. Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for returns to ensure the safe and documented delivery of your return.

4. Refunds

Refunds will be issued once the returned item(s) are received and inspected. If the return meets our criteria, a refund will be processed to the original method of payment. Please note that shipping fees are non-refundable.

5. Exchanges

If you wish to exchange an item, please follow the return instructions above and place a new order for the item you want. Your exchange will be processed separately from the return.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 7 days of receiving your order. If item is delivered damaged please take photographs within one day of delivery and share them with a Culturist Co team member. We will work with you to resolve the issues with your local courier.

7. Non-Returnable Items

Certain items are non-returnable, including:

• Gift cards
• Downloadable software products
• Personalized or custom-made items

8. Contact Us

If you have any questions or concerns about our returns policy, please contact our customer support team at support@theculturistco.com.

Culturist Co reserves the right to update or modify this returns policy at any time. Changes will be effective immediately upon posting to the website.

Thank you for shopping with Culturist Co!